Apple iPhone X: Issues with FaceID? Apple could replace your device

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device

iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.

According to a report in MacRumors, the Cupertino-based company "updated its service policy for a limited number of iPhone X units that might be experiencing issues with Face ID".

The policy said that the support personnel must first try to fix the rear camera if Face ID problems are present. If the issue is not resolved, Apple would replace the whole unit instead of repairing the same device.

"In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair," MacRumors quoted Apple as saying.

"Run AST 2 on the customer's device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair," the company has said.

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device.

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

iPhone X sports a unique "FaceID" facial recognition system to unlock the device. The feature is enabled by a 'True Depth' camera system in the A11 neural engine.

It is basically a 3D face scanner that uses several components to analyse a person's face and verify identity. It is also expensive to fix.

Apple helped UK investigate terrorist attacks, says Tim Cook

'We have been cooperating with UK govt on some attacks besides law enforcement matters', he added

Company News : Apple Chief Executive Officer Tim Cook said the company has helped UK officials investigate terror attacks, while reiterating his dismay over US plans to quit the Paris agreement on climate change.

"We have been cooperating with the UK government not only in law enforcement kind of matters but on some of the attacks," Cook said during a Bloomberg Television interview on Monday. "I cannot speak on detail on that. But in cases when we have information and they have gone through the lawful process we don’t just give it but we do it very promptly."

A third attack in the UK in less than three months has put more pressure on technology companies to prevent their products and services from being used by violent extremists. Tim Cook didn’t specify which attacks led to the company’s cooperation. Apple’s high privacy standards and tough encryption have been criticised by law enforcement officials and the company clashed last year in court with the FBI over the issue.

Cook said on Monday that Apple’s encryption is misunderstood. "It doesn’t mean no information. Metadata exists and that’s very important for building a profile," he added. "The reality is that cyberattacks on people and governments, these affect your safety and security." Cook also said he didn’t join any of US President Donald Trump’s business advisory councils because he thinks those groups aren’t "terribly productive." “It wasn’t about not wanting to advise on something that we thought should be heard,” he added. Cook said he will continue to advise the president on matters that are important to him and the US, such as the Paris climate accord. Trump decided last week to pull the US out of the pact.

“He didn’t decide what I wanted him to decide,” Cook said of the president. “He decided wrong. It’s not in the best interest of the United States what he decided.” Cook spoke after Apple’s Worldwide Developers Conference in San Jose, California, where the company unveiled a new internet-connected speaker called HomePod and updated its Siri digital assistant to wed users more tightly to its growing slate of products and services. (more)