Prime Minister Narendra Modi today took strong exception to people's complaints and grievances related to thecustoms and excise sector and directed strict action against the officials responsible.
He also asked all Secretaries, whose departments have extensive public dealing, to set up a system for top-level monitoring of grievances immediately, a PMO statement said.
His directions came while chairing the 9th meeting ofPRAGATI (Pro-Active Governance and Timely Implementation), an IT-based multi-modal platform under which he interacts with top officials of various central departments and state governments via video conferencing.
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